Lloyds Banking Group apologized Thursday after a technical glitch briefly allowed some customers to view transactions belonging to other account holders.
The issue affected users of the bank’s mobile app, raising privacy and security concerns among customers who reported seeing unfamiliar transactions in their account activity.
A spokesperson said the bank was aware that some clients experienced problems viewing transactions for a short period earlier in the morning.
“We’re sorry some customers experienced an issue viewing transactions in the app,” the spokesperson said, following media reports describing the unexpected data exposure.
The bank confirmed the problem was quickly resolved and said internal teams were investigating the root cause of the system malfunction.
The incident highlights ongoing challenges as traditional banks accelerate their shift toward digital banking platforms and mobile services.
According to the UK Treasury Committee, major British banks experienced 803 hours of unplanned outages between January 2023 and February 2025.
Those disruptions across nine major lenders prevented millions of customers from accessing accounts or cash, underscoring the sector’s growing reliance on complex technology systems.
