HSBC is preparing to integrate generative AI tools into all its operations by signing a multi-year agreement with the French startup Mistral AI. With this collaboration, the bank aims to accelerate automation, increase efficiency, and strengthen customer service.
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Under the agreement, HSBC will run Mistral’s commercial models and future versions on its own infrastructure. This will combine the bank’s technological capabilities with Mistral’s model development expertise. The two institutions;
They will work together to develop new AI solutions in areas such as financial analysis, multilingual translation, risk assessment, and personalized customer communication. HSBC notes that significant speed gains will be achieved, particularly through the automation of routine and time-consuming tasks. For example, it is stated that credit and finance teams will be able to analyze complex transactions involving a lot of documentation in a much shorter time.The bank, which already has hundreds of AI uses in areas such as fraud detection, transaction monitoring, compliance processes, and customer service, emphasizes that this partnership will further accelerate innovation cycles and enable new features to be implemented faster.
While banks globally are racing to adopt generative AI, questions regarding data privacy remain on the agenda. HSBC states that it will deploy Mistral’s tools under its existing responsible AI framework; transparency and data protection will remain a priority.
